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FAQ

 FAQ
 
     Return/Exchange
 
     Q:
     What should I do if I receive defective products, incorrect items, or dissatisfied with my order?
     A:
     PASAYA guarantees your satisfaction with our product qualities, however, if you are dissatisfied with your order, you can return
    or exchange the items within 7 days after delivery under these conditions

     1. tems must be in their original conditions, unwashed, and unused. 
     2. Items must be in their original packagings.
     3. In case of set items, the entire set must be returned.
     4. Free gifts must also be returned with the order.
     
     How to return your order
     1.Please send an e-mail with order number or receipts to e-shop@pasaya.com, including contact e-mail address and phone numbers
     2. Please state all reasons for return/exchange
     3. Please attach the photos of the defective products or incorrect items

     Processing time will take up to 2 working days and we will contact you once it is completed.

     Q:
     Can I return online purchase at PASAYA store or outlet? Or vice versa?
     A:
     You can return/exchange your order at PASAYA store or outlets with purchase documents or receipts, or online by the procedures above.
 
     Q:
     Can I try the products before purchasing online?
     A:
     PASAYA has no trial policy at the moment, but our team of experts are always available for any questions or recommendations regarding
    our products. You can try on PASAYA’s experiences at any of our store or outlets.