DELIVERY & PAYMENTS

Delivery
PASAYA delivers our orders through DHL service worldwide. No matter where you are, our staffs and website can help calculate your shipment fee right to your doorstep. The package must be signed upon delivery.
Orders that are paid before 15:00 will be delivered within the next 2-3 working days. Thailand Post delivers on Monday-Saturday, 9:00-16:00 (delivery service not available on public holidays)
Delivery time depends on your location. In case of large items or during special promotion period, delivery time may be longer than usual. We apologize for the inconvenience.

Order Status
You will receive a confirmation e-mail for your order and updates on order status and tracking number.

Payments
You can pay by these methods,
Credit Card
Debit Card
Paypal
Bank Transfer
ATM Transfer
Online Banking

How To Pay?
1. For paying by credit/debit card:
Please follow these 2 steps below. Once you click submit, you will be transferred to online payment page.
Your credit card must be verified by Visa VbV or MasterCard Secure Code. You can apply for the service with your bank. 
You will receive an OTP (One Time Password) by your registered phone number for each transaction. Please apply for the online payment service with your back to ensure your security. Once the order is completed, you will receive a confirmation email.

2. For paying with Paypal:
If you choose to pay with Paypal, you will be redirected to Paypal payment page. You can choose you language and your preferred payment method. Once completed, you will be linked back to our order confirmation page and a confirmation e-mail will be sent to your inbox. 
3. You can transfer to these accounts (via ATM, Internet Banking, Mobile Banking, or Bank counters): 
Acc. Name: Textiles Gallery Co., Ltd. 
1. Kbank (Klongsarn Branch) Acc. No. 068-1-07325-6
2. Bangkok Bank (Taksin Rd. Branch) Acc. No. 158-3-08490-8
3. Siam Commercial Bank (Taksin Rd. Branch) Acc. No. 055-3-02618-1
4. Krungthai Bank (Central Pinklao Branch) Acc. No. 031-6-04333-8

**If you choose to pay by bank transter, you will be asked to download a transfer slip in the payment page. Once the payment is receive, an confirmation e-mail will be sent to your inbox. 

PASAYA ONLINE CALL CENTER operating hours: Mon-Fri 9.00-17.00 (Service not available on Sat-Sun, and public holidays) or e-mail your inquiries to e-shop@pasaya.com with order number and your contact information. We will get back to you as soon as possible.

RETURN POLICY

You can exchange/return your purchase withing 7 days after delivery

Terms & Conditions for Exchange/Return
1. We only accept exchange/refund under the following conditions;

• Delivered items are not identical to your order.
• Defective products.
• Differences in sizes or colors from your order. 

2. Items must be in their original conditions, unwashed, unused and in their original packagings. Free gifts must also be returned with the order. 
3. In case of set items, the entire set must be returned. 
4. In case of exchanging for a different size, and there is an additional cost, company will delivered the exchanged items when the returned items are received and the cost has been paid.

How to Exchange/Return Your Purchase
1. Please send an e-mail stating details of the defect(s) with order number and pictures of your purchase to e-shop@pasaya.com

or 📍𝐋𝐢𝐧𝐞 𝐏𝐀𝐒𝐀𝐘𝐀 𝐎𝐅𝐅𝐈𝐂𝐈𝐀𝐋 "@pasaya_official" or contact us at Pasaya Online Call Center: +6696-404-6400.
2. Processing time will take up to 2 working days.
3. Please wait for confirmation from us before shipping your purchase back.
4. After confirmation, please complete the Exchange/Return form to be included with your purchase. Please ship your package to this address by registered mail:

Address:
Textile Gallery Co., Ltd. (E-Commerce Department)
77/191-192 Sinsathorn Tower, 42 Floor.
Krungthonburi Road., Klongtonsai, Klongsan, Bangkok, 10600
Thailand.