RETURN AND MONEY BACK GUARANTEE Our goal is to make all our customers satisfied with the Pasaya quality products. We do guarantee your money back without any questions in case you notice any mistake or defect which occurred from our production. Please note that our money back guarantee is limited to 30 days since the date of shipping out from our company - this will allow you enough long time to check the quality of product and use it - wherever your destination is. In this guarantee period is already calculated average delivery period for each parcel delivery service (FedEx, DHL). In case you decided to return any Pasaya product bought via Pasaya online shop, please follow the steps below in order to make the whole return procedure easier for us and fast to your satisfaction : a) Log in to “My Account” then select “Return Item” or Click here and fill in returning form to notify us about your: order number product defect description reason of dissatisfaction b) After we confirm back to you via email, that you are eligible for having your money back, you can send our products to us at following address: Textile Gallery Co., Ltd. Pasaya E-Commerce Support 77/104 Sinnsathorn Tower 42th Floor Klongsarn, Bangkok 10600 Thailand Please, enclose following documents into the returned parcel: Your short notice giving a reason of your dissatisfaction Your order number Your name and contact address c) After we receive your parcel, we will reimburse total amount of the money for the products’ price being returned to your account. We apologize, that we cannot cover all your postal fees for the parcel being returned to us. Instead of this, we are happy to offer you extra discount from your future purchase. EXEMPTION Please note that this Guarantee does NOT apply in case that the defects of our products have been caused by your incorrect manipulation or not following our handling recommendations. At any time, please do not hesitate to contact us if you have any further questions concerning our return policy, we will answer you as soon as possible. We are happy to get any feedback from our customers & thus improve our service to the satisfaction of all our clients. Please, contact us at info@pasaya.com or tel. +66(0)2 4400955 # 512, fax: +662-4400955 #526.